1. Preliminary remark
Dear travel customer,
please pay attention to the information below. Here are some explanations of the important terms that are regularly used below:
Organizer
Anyone who - at least - offers two individual travel services specified in advance as a whole (Section 651a BGB), for example hotel and flight in a package specified in advance. Contractors are the traveler and the organizer of the trip. A security certificate must be issued (Section 651k BGB). The travel agency can - as an exception - also be the organizer of the trip.
Intermediary
The person who mediates the travel services between the traveler and the tour operator / service provider (§§ 675, 631 BGB). The travel agency is usually the travel agent.
Top performers
The person who provides a service in the travel contractual relationship, i.e. the hotel, the airline, etc.
Travel contract law
The consumer protection law according to § 651a ff. BGB for the initiation and implementation of a (package) trip. Regulates the relationship between the traveler and the organizer of the trip.
Associated travel services
Associated travel services exist if the traveler books two different services for the same trip through an agent, but separate contracts arise with the respective service providers, in the event of contact with the travel agent or by concluding a contract within 24 hours through targeted mediation by the travel agent.
If you book individual services, such as transportation or accommodation, separately (individually or in the form of a so-called connected travel service), please also note the general terms and conditions of the respective service provider. If you book a package tour, the general terms and conditions of the tour operator with whom you booked the trip must be observed.
If you book a package tour via this website / or in our office, please note our brokerage conditions.
If you would like to book a package tour offered by us, please note our general travel conditions. The general terms and conditions of the other organizers or service providers will be made available to you during the respective booking process.
2. Privacy Policy
Please also note our data protection declaration for this website, which also applies in addition to the following provisions.
Below you can find:
3. our mediation conditions for the cases in which we are the mediator of the trip or service,
4. our travel conditions for cases in which we are the organizer of the trip
3. Conditions of placement
3.1 Scope
The following brokerage conditions apply to our brokerage services. The user of the website can examine the availability of trips and other services according to his wishes and information and book trips and other services. General travel information and advice is also available.
3.2 Arranging travel and other services for third parties
We act as an intermediary between the organizer of (package) trips and other service providers of services and the customer (user of this website) and are not involved as a contractual partner in the provision of the travel service. Our contractual obligation is therefore limited to the mediation of the offered and existing trips or services. Otherwise only applies if we are named or identified as the organizer in the offer of services; in this case, our travel conditions regulated under point 4 apply.
The offers presented by us on the Internet do NOT represent a binding contract offer from us or the respective organizer or service provider. By entering his data and submitting the online booking form, however, the customer submits a binding contract offer. The contractual relationship is concluded when the customer receives a declaration of acceptance. Any acknowledgments of receipt declared by us (ie the mere confirmation that we have received the brokerage order) do not constitute acceptance of the offer. The contract with the customer is concluded for an available trip or service with the organizer or service provider if the latter accepts the offer explained by the customer.
We do not assume any liability for the implementation of the travel services / offers presented or booked on the website and we do not give any guarantees for the suitability or quality of the travel services / offers presented on the website. The respective organizer / service provider with whom the customer concludes the contract is responsible for this.
3.3 Service Fee
As part of an agency agreement, the customer commissions us to advise him on the services of the organizers or service providers and to mediate them. Service fees are partly charged for this.
The service fee is to be paid in addition to the claims of the organizer or service provider and is due immediately. As part of the brokerage of package tours, the customer only has to pay a service fee for special services of the broker listed in the price list, unless something else is individually agreed.
3.4 Inclusion of the terms and conditions of the organizers and service providers
For the contractual relationship between the customer and the organizer or service provider, the contractual conditions agreed there and the general terms and conditions of the respective organizer or service provider or their service providers apply. These contractual conditions and the general terms and conditions (GTC) are named and made available in the individual service tenders. In it z. B. Payment conditions, provisions on due dates, liability, cancellation, rebooking and repayment as well as other rights and obligations. The customer is obliged to inform himself about the exact content of the applicable contractual conditions and general terms and conditions (GTC) in the information sources offered, in particular insofar as these are offered through reproduction on the website. The customer cannot rely on the ignorance of contractual conditions and terms and conditions made available to him in this way in a reasonable manner.
3.5 Customer Obligations
The customer is obliged to ensure that the contract and travel documents handed over to him by the mediated tour operator / service provider, in particular booking confirmations, flight tickets, hotel vouchers, visas, insurance certificates and other travel documents, are correct and complete, in particular that they match the booking and the brokerage order, to check. You are obliged to inform us immediately of any errors, deviations, missing documents or other discrepancies. If you fail to comply with this obligation, our obligation to pay compensation for any damage you may incur as a result of the statutory provisions on the obligation to minimize damage (Section 254 of the German Civil Code) may be limited or completely excluded.
We must also be notified of other defects in our brokerage service immediately. We must be given the opportunity to remedy the situation. If this notification is culpably omitted, any claims by the customer from the agency contract are void, as far as a reasonable remedy would have been possible by us. Claims arising from tortious liability remain unaffected.
We are deemed to have been authorized by the tour operator to receive notifications of defects and other declarations from the traveler regarding the provision of the travel services and will notify them immediately of your notifications of defects and declarations. We are neither obliged nor entitled to check the notification of defects for correctness or to provide advice on any claims.
3.6 Issue and dispatch of flight tickets / identity of the operating airlines for booked flight services
Basically, flight tickets are issued no later than 14 days before departure and delivered or handed over to the traveler according to the selected shipping method. This only applies if the airline concerned, as the travel agent, has not specified any other issuing deadlines. We can also issue flight tickets earlier at your request, whereby it should be noted that in the event of a cancellation or a rebooking request by the traveler, cancellation / rebooking fees of up to 100% of the travel price may be incurred by the provider. A legal entitlement to delivery does not exist until the day of departure. The traveler must note that after the tickets have been issued, in the event of a cancellation / rebooking, we will charge a processing fee in addition to any cancellation / rebooking fees charged by the providers.
If the airline offers an electronic ticket ("e-ticket") instead of a paper ticket, an electronic booking code is usually sent in text form (usually by email). This must be presented by the traveler at check-in together with an identification document (identity card or passport).
In accordance with EU regulation VO 2111/05, we hereby point out the obligation of the travel agent to inform the traveler of the identity of the operating airline for all transport services on the outward and return flight before the conclusion of the contract, provided that the airline is already known before the conclusion of the contract. In this respect, we refer to the information in the respective service description about the airlines used. If the airline has not yet been determined, we will inform you about the airline that is expected to operate the flight before the contract is concluded. As soon as the airline is determined, we will make sure that you get the information about this as soon as possible. This also applies to any changes made to the airlines performing the flight service.
3.7 Insurance
We point out the possibility and possible necessity of taking out suitable insurance, in particular travel cancellation insurance and / or insurance to cover repatriation costs in the event of an accident or illness, luggage insurance, foreign health insurance.
The examination of the necessity of taking out and the suitability of one of the named or other insurance policies is the sole responsibility of the customer.
3.8 Payment of the price
Insofar as we invoice travel or other services and collect related payments, this is done in the name and for the account of the respective organizer or service provider. The rights to collect service fees due to us remain unaffected.
The terms of payment are based on the general terms and conditions (GTC) and other regulations of the respective organizer or service provider. Insofar as we accept payments for organizers of a package tour, we are only allowed to request and accept payments on the tour price before the end of the trip after issuing the security certificate within the meaning of § 651 r Para. 4 BGB. When arranging related travel services, we are only allowed to accept payments if we have provided the customer money protection required in accordance with Section 651 w (3) BGB and have given you the corresponding security certificate.
We reserve the right to pass on any chargeback fees for credit card payments or direct debits to the customer.
3.9 Liability
We are not liable for the success of the placement or the provision of the service itself, but only for ensuring that the placement is carried out with the necessary care. When giving advice and information within the framework of the law, we are liable for the careful selection of the source of information and the correct disclosure to the customer. There is no liability for the correctness of the information provided in accordance with Section 676 of the German Civil Code (BGB). This does not apply if a special information contract has been concluded or there is an express legal obligation to provide information.
We make every reasonable effort to ensure that the information, software and other data available on the website, in particular with regard to prices, restrictions and deadlines, are current, complete and correct at the time of publication.
We do not assume any liability for the correctness, completeness, reliability or admissibility of third-party content, unless we are legally responsible for this.
We are not liable for any loss, destruction or damage to the documents for which we are not responsible in connection with the shipment. The individual details of the (package) trips and services are based on the information provided by the organizer or service provider. These do not represent a guarantee on our part. All the services presented on the website are only available to a limited extent. We are not liable for the availability of a service at the time of booking. This does not apply if we were aware of incorrect or incorrect information or if we had to be aware of it when applying the care customary in the trade and industry. In this respect, however, our liability for knowing such circumstances is limited to cases of willful intent or gross negligence.
3.10 Dispute settlement procedure before a consumer arbitration board
The mediator is not obliged to participate in dispute settlement proceedings before a consumer arbitration board and does not take part in a dispute settlement procedure before a consumer arbitration board.
4. Travel Conditions
Reservation:
Please note that the following travel conditions only apply in cases in which we are the organizer of the trip you have booked within the meaning of Section 651a (1) BGB. Please read in particular the explanations given in Part A) Preliminary remarks on the conditions under which a (package) trip is organized.
4.1 Conclusion of the travel contract
With the registration, the customer offers us as the organizer the conclusion of a binding travel contract. Registration takes place using the booking routine provided on the Internet. Only in those cases in which this is expressly stated in the travel description, the booking routine, the catalog or the prospectus, the registration in the form specified there can also be made in writing, orally, by telephone, by fax or email.
The offers presented by us on the Internet or in other descriptions of the travel services on which the booking is based do NOT represent a binding contract offer. By entering his data and submitting the online booking form, the customer submits a binding contract offer. The registration is carried out by the customer for all participants listed in the registration, for whose contractual obligations the customer is responsible as for his own obligations, provided that he has assumed a corresponding separate obligation through an express and separate declaration.
Any confirmations of receipt declared by us (i.e. the mere confirmation that we have received the brokerage order) do not constitute acceptance of the offer.
The contract becomes valid through our acceptance. Acceptance does not require a specific form, but usually takes place for bookings on the Internet by means of an electronically transmitted declaration of acceptance. Upon or immediately after the conclusion of the contract, we will provide the travel confirmation.
4.2 Services and changes to services
The service description on the Internet and the content of the travel confirmation are solely decisive for the service owed by the organizer. Other descriptions of the travel services, including the price information provided there, only become part of the contract to the extent that they are expressly referred to in the service description published on the Internet. Any additional agreements made with the customer remain unaffected.
Changes and deviations of essential travel services from the agreed content of the travel contract, which become necessary after the conclusion of the contract and which were not brought about by us in bad faith, are only permitted if they are not significant and do not affect the overall design of the booked trip.
Any warranty claims remain unaffected if the changed services are deficient.
We are obliged to inform the customer immediately about changes or deviations in services.
In the event of a change to an essential travel service, the customer is entitled to withdraw from the travel contract at no cost or to request participation in a trip of at least equivalent value, if we are able to offer such a trip from our offer at no additional cost to the traveler. The traveler must assert these rights to us immediately after our declaration of the change in the travel service.
4.3 Payment of the price and delivery of the travel documents
Before the end of the trip, we may only demand and accept payments on the trip price after the security certificate has been issued in the sense of § 651 r Para. 4 BGB. We only ask for a down payment after the transfer of the security certificate in the amount of up to 20% of the travel price. The deposit will be deducted from the price. The remaining payment is due three weeks before the start of the trip, provided that the security certificate has been handed over and the trip can no longer be canceled for the reason stated in Section 8.2.
If the trip does not last longer than 24 hours, does not include an overnight stay and if the price of the trip does not exceed EUR 75, the full price of the trip may be requested even without being given a security certificate.
You will receive all travel documents in good time before the start of your journey. If it is not possible to send the original documents for reasons of time, we will send you the vouchers or your legitimation by fax, email, orally or in any other suitable manner.
4.4 Price Increase
We reserve the right to change the price agreed with the travel contract in the event of an increase in transport costs or charges for certain services, such as port or airport charges, or a change in the exchange rates applicable to the trip in question as follows:
If the transport costs existing when the travel contract was concluded, in particular the fuel costs, increase, we can increase the travel price in accordance with the following calculation:
In the case of an increase related to the seat, we can demand the increased amount from the traveler.
In other cases, the additional transport costs required by the transport company for each means of transport are divided by the number of seats on the agreed means of transport. We can demand the resulting increase for the single seat from the traveler.
If the taxes that exist when the travel contract is concluded, such as port or airport fees, are increased towards us, the travel price can be increased by the corresponding, proportionate amount.
An increase is only permissible if there are more than 4 months between the conclusion of the contract and the agreed travel date and the circumstances leading to the increase did not occur before the conclusion of the contract and were not foreseeable for us when the contract was concluded.
In the event of a subsequent change in the travel price, we must notify the traveler immediately. A unilateral price increase is only permissible if it does not exceed 8% of the travel price and is only requested up to the 21st day before the agreed travel date. In the event of price increases of more than 8%, the traveler is entitled to withdraw from the travel contract at no cost or to request participation in another trip of at least equivalent value, if we are able to offer such a trip from our offer at no additional cost to the traveler.
The traveler must assert these rights to us immediately after our declaration of the change in the travel price.
The traveler can request a reduction in the travel price if and to the extent that the items listed in No. 4.1. and 4.2. have changed the prices, taxes or exchange rates mentioned after the conclusion of the contract and before the start of the trip and this leads to lower costs for the organizer. If the traveler has paid more than the amount owed according to this, the excess amount must be reimbursed by the tour operator. The organizer may deduct the administrative expenses actually incurred from the additional amount to be reimbursed. Upon request, he has to prove to the traveler the amount of administrative expenses incurred.
4.5 Cancellation by the customer before the start of the journey (cancellation costs) and rebooking
You can withdraw from the trip at any time before the start of the trip. it is recommended to explain the resignation by writing. The organizer loses the right to the travel price if the customer withdraws before the start of the trip or does not start the trip. In the event of withdrawal or non-commencement of the trip, the organizer can demand compensation for the travel arrangements made and for his expenses, insofar as he is not responsible for the withdrawal or there is a case of force majeure. When calculating the claim for compensation, usually saved expenses and usually possible other uses of the travel services are to be taken into account. The organizer can calculate this claim for compensation, taking into account the following breakdown according to the proximity of the time of withdrawal to the contractually agreed start of the trip in a percentage ratio to the travel price per person as follows:
for package tours:
- up to the 30th day before departure 20%
- from the 29th to the 22nd day before departure 30%
- from the 21st to the 15th day before departure 40%
- from the 14th to the 7th day before departure 50%
- from the 6th day before departure 55%
- from no show 75%
for cruises:
- up to the 30th day before departure 25%
- from the 29th to the 22nd day before departure 40%
- from the 21st to the 15th day before departure 60%
- from the 14th before departure 80%
The customer is at liberty to prove to us that we did not suffer any damage or that the damage was significantly lower than the flat rate we demanded.
We strongly recommend you take out a travel cancellation insurance.
There is no entitlement to rebooking (e.g. changes to the travel date, the travel destination, the place of departure, the mode of transport, the accommodation, etc.). If we fulfill the rebooking request, a flat rate of EUR 25 per person (for flight-only services EUR 15 per person) will be charged.
4.6 Services not used
If the properly offered services are not used due to early return or other compelling reasons, we will endeavor to reimburse the service providers for the saved expenses. The obligation does not apply if the services are completely insignificant or if legal or official provisions conflict with them.
4.7 Termination by us for reasons related to the behavior of the traveler
After the start of the trip, we can terminate the travel contract without observing a notice period if you permanently disrupt the implementation of the trip, regardless of a warning, or if you behave contrary to the contract to such an extent that the immediate termination of the contract is justified. Despite our termination, we retain the right to the full travel price; however, we must offset the value of the saved expenses as well as those advantages that we obtain from the other use of the unused service, including the amounts credited by our service providers.
4.8 Withdrawal due to failure to reach the minimum number of participants
We can only withdraw due to not reaching the minimum number of participants if
the minimum number of participants and the time by which the traveler must have received the declaration of cancellation prior to the start of the journey was specified in the travel advertisement for the journey concerned and
this information was clearly indicated in the travel confirmation.
A travel cancellation must be declared no later than 20 days for a journey of more than six days, 7 days for a journey of two to a maximum of six days and 48 hours for a journey of less than two days - in each case before the start of the journey. If it becomes apparent at an earlier point in time that the minimum number of participants cannot be reached, the right to withdraw will be exercised immediately.
If the trip is not carried out because of the withdrawal, the payment made will be refunded within 14 days.
4.9 Customer's duty to cooperate
You are obliged to cooperate in the event of service disruptions within the framework of the statutory provisions in order to avoid possible damage or to keep it to a minimum.
In particular, you are obliged to notify the local tour guide of your complaints immediately. This is instructed to take remedial action, if possible. If there is no local tour guide, the request for remedial action must be addressed to us directly.
If a trip is significantly impaired as a result of a defect and the organizer does not provide a remedy within a reasonable period of time, the traveler can terminate the travel contract within the framework of the legal provisions - in his own interest and for reasons of evidence, written form is recommended. The same applies if the traveler cannot be expected to travel due to a defect for an important reason that is recognizable to the organizer. It is not necessary to set a deadline for the remedy if remedy is impossible or is refused by the organizer or if the immediate termination of the contract is justified by a special interest of the traveler. If the contract is subsequently canceled, the traveler retains the right to return transport. He only owes the organizer the portion of the travel price that is attributable to the services used, provided that these services were of interest to him.
The organizer requests damage or delays in delivery of luggage and goods during air travel immediately on the spot, but no later than seven days after the damage is discovered in the case of luggage, in the case of goods within 14 days of acceptance, in the case of a delay no later than 21 days after the luggage or the goods have been made available to the traveler by means of a damage report (PIR) to the responsible airline. Airlines usually refuse reimbursements if the damage report has not been completed. In addition, the loss, damage or misdirection of luggage must be reported to the tour guide or the local representative of the organizer.
4.10 Statute of limitations / liability / crediting
The traveller's claims - with the exception of bodily harm - according to § 651i Paragraph 3 BGB (remedy, termination, reduction, compensation) expire after two years. The limitation period begins on the day on which the package tour should end according to the contract. Claims arising from tort are subject to the statutory limitation period.
The contractual liability of the organizer for damages that are not physical injuries is limited to three times the travel price, insofar as damage to the traveler is not caused intentionally or through gross negligence, or insofar as the organizer is responsible for damage caused to the traveler solely due to the fault of a service provider is.
If international conventions or statutory provisions based on them apply to a travel service to be provided by a service provider, according to which a claim for damages can only be asserted under certain conditions or restrictions, the organizer can refer the traveler to these conventions and those based on them statutory provisions.
If the traveler is entitled to compensation or reimbursement of an amount overpaid as a result of a reduction in the amount due from the organizer due to the same event, the traveler must offset the amount that he or she received as compensation or reimbursement in accordance with international agreements or by due to the same event on such based legal regulations according to § 651p Abs. 3 BGB.
4.11 Passport, visa and health regulations
We ensure that customers are informed of passport, visa and health regulations before the contract is concluded and any changes to them before the start of the journey.
We are not liable for the timely issuance and access of the necessary visas by the respective diplomatic mission if the traveler has instructed us to procure them, unless we are responsible for the delay.
The customer is responsible for procuring and carrying the necessary travel documents, any necessary vaccinations and compliance with customs and foreign exchange regulations. All disadvantages, in particular the payment of cancellation costs, which arise from non-compliance with these regulations, are at his expense. This does not apply if the customer was culpably not, inadequately or incorrectly informed by the organizer.
The traveler should also inform himself in good time about infection and vaccination protection as well as other prophylaxis measures; if necessary, medical advice should be obtained on thrombosis and other health risks. Reference is made to general information, in particular from the health authorities, doctors experienced in travel medicine, tropical medicine specialists, travel medicine information services or the Federal Center for Health Education. This does not affect our legal information obligations.
4.12 Duty to provide information on the identity of the operating airline
According to EU Regulation 2111/2005, the organizer is obliged to inform the traveler when booking about the identity of the operating airline of all flight transport services to be provided in connection with the booked trip. If the operating airline has not yet been determined, the likely operating airline must first be named and then the traveler must be informed accordingly as soon as the operating airline is determined. If the operating airline changes, the organizer must inform the participant immediately. The information about the operating airline within the meaning of EU Regulation 2111/2005 does not justify a contractual claim to the implementation of air transport with the named airline and does not constitute an assurance, unless a corresponding assurance results from the travel contract. Insofar as it has been contractually agreed in a permissible manner, the organizer expressly reserves the right to change the airline. The "joint list" of unsafe airlines published by the EU Commission on the basis of EU Regulation 2111/2005 is available on the website https://ec.europa.eu/transport/modes/air/safety/air-ban / search_de available.